Information

• Getting Started with Your BoT Talk

  What you'll need BoT device Smartphone Credit or Debit card (details in step 4) USB Type-C cable charger How to get started1. Download BoT appGet the latest app version here.2. Create an account Note: If you have an account or bought from the BoT Shop, ...

• How to Purchase a BoT Device

  Purchase your BoT device and silicone cases at Japan: BoT Shop US: Shopify Tip: If you use multiple devices, they appear as separate map cards in the app. Just scroll to see everyone at a glance.How the monthly fee worksThe app...

• Delivery days and shipping status

  We typically deliver within about 2 week.Items are delivered to your home mailbox via USPS,FedEx or UPS service, so you can receive them even when you're not at home.You can check the delivery status from the purchase completion email.※ Prior to the fal...

• It still shows "Out for delivery"

  If the app still shows that the device is "out for delivery" even though both "Connecting your smartphone to BoT" setting and "Fully charging the BoT device" are already done, there is a possibility that the location information has not been obtained. T...

• Managing Your BoT Talk Subscription Plan

  To suit your family's lifestyle, the account owner can easily switch between our two simple plans at any time in the app. Please note that pricing and currency are based on the country where your service is used. Monthly Fees GPS Plan Country Monthly...

• Payment Method & Card Updates

  We only accept credit card payments for product purchases and monthly service fees. Accepted cards We accept the following credit or debit cards: VISA MasterCard AmericanExpress Please note that Prepaid cards, and Discover cards are not accepted. Your...

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• I forgot my email address

  We have sent an email titled '[BoT US] Registration has been completed' to your email address from the address below when you register as a user.   Please check the 'Registration Email Address' listed in the email from no-reply@bot2.bsize.com or support...

• How to Reset Your Password

  Please reset your password online using this link.If the screen shows "Email sent"Please follow the email link to reset your password and log into the BoT app.If the screen shows "The entered address is not registered"Please check for typos or try anoth...

• Why Am I Not Receiving Emails?

  If you miss our emails, please try these quick solutions. Check your spam or junk folder Please check your spam folder first. Add us to your safe senders list Please add “bot.app” and “bsize.com” to your safe senders list. Check for typos Please make su...

• It shows "The email address format is incorrect"

  To ensure service quality, the email addresses you register must comply with the international standard "RFC". Please keep the following points in mind when registering your email address: Use only alphanumeric characters. The only symbols that can be ...

• It shows that the phone number is already registered when creating an account

  You have already completed the membership registration, and your phone number is registered. There is no need to create a new account. Please log in with the email address and password you registered when purchasing BoT and use BoT. If the problem is no...

• How to Update Your and Child's Profiles

  Update profiles for your child and yourself in the app.To change your child's profile (icon and nickname):On the map screen, tap the "︙" icon on your child's map card.Tap "Profile".From here, you can enter a new nickname or tap the icon to change their ...

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• How to See Your Child's Location and History

  See current locationTap the map card to see the most recent location.Accuracy: GPS can be affected by buildings or weather.Blue dots: Reported locations.Dotted lines: Chronological order (not the exact path).If the map isn't updating, carry the BoT and ...

• Can My Whole Family Monitor Our Child?

  Yes, absolutely! The whole family can keep an eye on your child using their own smartphones, and there are no extra fees for adding more people. This guide explains how to invite family members and manage who can see your child's location. Please note: ...

• How Many Guardians Can I Add?

  No, there is no limit to the number of Guardians you can add. Adding more Guardians allows you to share the responsibility of watching over your child, providing greater peace of mind for everyone.Feel free to invite grandparents, family members, or any...

• Why Does "Invalid Request" Appear?

  You were logged out for security.Quick fixPlease log out and log back in.How to log out and log in Tap the person icon at the bottom left. Scroll down and tap "Log out". Tap the person icon again and select "Log in". Forgot your password?Please reset it...

• What Devices Can I Use with BoT Talk?

  BoT Talk works on most smartphones and tablets, regardless of your carrier.Make sure if you can download the App first.Compatible devices Apple: iOS 12.0 or later (iPhone, iPad, iPod touch) Android: Android 5.0 or later (must be CTS-certified and suppor...

• How to Download the BoT App

  Download the BoT Talk app for your smartphone:Download the AppWant to monitor with your family?Family members can join by the following steps: Download the App Create an account Scan BoT ID on the BoT device to send a request Once the BoT owner (payer) ...

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• How Accurate and Frequent are Location Updates?

  Updates occur every 1–3 minutes (not real-time). BoT Talk uses GPS, Wi-Fi, and cell signals to determine location.Expected accuracyStandard: Errors range from a few meters to 100 m (328 ft).Weak Signals: Indoors, obstacles, or bad weather may cause erro...

• Why Isn't the Location Updating?

  If your child's location isn't updating, check these common reasons in order. Your child is stationary (Sleep Mode) To save battery, BoT device pauses updates when your child is stationary, resuming with movement. This is the top reason a location seems...

• Why Is My Old Address Still Showing After a Move?

  If your BoT shows your previous home, it is likely due to Wi-Fi location data catching up to your move.Why this happens and how it is fixedWi-Fi signals often take a few days to sync with a new location. Your address should update automatically after yo...

• How to Report an Incorrect Location

  If BoT shows a place your child did not visit, you can report it to improve accuracy.Before you reportUse this for large errors (several hundred meters or more).Only the BoT owner (payer) can report.It takes up to 24 hours to update. Once sent, reports ...

• Does the BoT Device Work Indoors?

  Yes, but it needs a cellular signal to send updates. Wi-Fi only helps find the location.How it works indoors with a cellular signal:With Wi-Fi: Tracks more accurately.Without Wi-Fi: Uses GPS near windows.In basements or deep hallways, updates may delay ...

• Can the BoT know the floor location?

  BoT cannot determine the floor location within a building.

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• How to Get Arrival and Departure Notifications (Notification Points)

  Get notifications when your child enters or leaves specific places.About Notification PointsMethods: Add manually or use AI suggestions.Limit: Up to 100 Notification Points.Note: Spots are saved to your account only (Not shared).How to manually add a No...

• What is a Notification Point?

  By registering frequently visited places such as school, home, and the nearest station on the map, you will receive push notifications for arrivals and departures at the registered locations. As you use BoT, the AI will learn the frequently visited plac...

• How to Add, Edit, and Delete Notification Points

  Create Notification Points for places like home or school to get alerts when your child arrives or departs.Important tips:AI suggestions: BoT learns your child’s routine and suggests common places as Notification Points.Settings are private: Notificatio...

• Why Is There No Notification Sound?

  If you receive alerts but hear no sound, please check your phone settings.1. Check the BoT app sound settingsGo to your phone’s Settings, find the BoT app, and ensure notification sounds are turned on.2. Turn off silent modeMake sure your phone is not i...

• I am not receiving push notifications

  Please ensure that both your smartphone's notification settings and the app's notification spot settings are turned on. If notifications are still not coming through despite being turned on, please try reinstalling the app. Uninstall the app Reinstall ...

• Push notifications keep coming repeatedly

  Due to location inaccuracies (ranging from a few meters to about 100 meters), notifications may be sent by error as 'Arrival' or 'Departure' near the notification spot.Especially when the current location is being determined near the edge of the notific...

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• How to Check the Battery Level (BoT Device)

  BoT Talk display model (Japan only) Battery level: Check the icon at the top right of the screen. Charging: A lightning bolt icon appears while charging. Full charge: The battery icon turns solid green when fully charged. Note: battery l...

• How to Charge Your BoT Talk

  Charge your BoT Talk for about 4 hours using a USB-C cable and a wall AC adapter.Learn more: How to Check the Battery Level (BoT Device) What to Do If Your BoT Device Won't Charge Prevent battery drain: Unplayed Talks (voice messages) cause the LED to b...

• Why is the LED Light Spinning White Continuously?

  Spinning white light? Usually caused by charging before connecting to the app.How to connect the device to your appNote: Owner (subscriber) must connect first. Log in and tap “+ (bottom center)”. Select Connect your BoT Talk. Scan or enter BoT ID (found...

• How to Check the Battery Level (App)

  Check your BoT Talk battery level anytime in the app.Where to find itThe battery level is the green ring around your child’s icon. A full ring means a full charge.Low battery notificationsYou will get a push notification when the battery drops below 20%...

• How Long Does the Battery Last?

  Battery life varies by plan, movement, and signal strength. These estimates are based on typical school use.GPS PlanBattery Saver Mode: 2 weeks – 1 monthPerformance Mode: 1–3 weeksGPS & Talk PlanBattery Saver Mode: 1–2 weeksPerformance Mode: 4 days – 1 ...

• How to Extend Battery Life

  Try these simple tips to make your BoT Talk battery last longer.1. Use Battery Saver ModeThis is the best way to save power. It updates the location about every 3 minutes.How to enable Battery Saver Mode: Tap the "︙" icon on the map. Tap "Mode". Select ...

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• How to Send a "Talk" from the BoT Device to a Phone

  Hear their little voice and know they're okay. Your child can easily send a Talk (”voice message”) from their BoT Talk device directly to your phone.How your child sends a TalkPress and hold the large button on the center of the BoT Talk.The LED light w...

• How to Send a "Talk" from a Phone to the BoT Device

  A familiar voice is just a tap away. Send a Talk (”voice message”) from your phone to your child's BoT Talk device and choose to have it play a sound or arrive silently.How to send a TalkIn the app, tap on your child's map card, then select the "Talk" t...

• Does BoT Talk Make a Sound for New Talks?

  Yes, but the default is OFF (Silent) for school. You can choose a sound when sending a Talk (voice message).OFFNo sound. LED flashes.Best for: School.Bell SoundRings a bell once.Play Your Voice MessagePlays Talk instantly.Best for: Emergencies.

• Can Talks Be Replayed?

  Yes, but it works differently on your phone and the BoT device.On your phone (in the app)You can replay any Talk from the last 30 days as many times as you like in the app's Talk room.To save your child's voice forever, tap the download button (DL) at t...

• How to Clear Talks from BoT Device

  Try Forced Restart first. Note: Clears Talk data on device only. App history remains.Forced restart Connect power (Ensure light is on). Hold the button. Plug and unplug cable 5 times while holding. Green flash = Complete. If this fails, try the Reset S...

• Why Isn't a Talk Marked as Played?

  When your child plays a Talk, a 'Played' receipt appears in the app.If it doesn't, check these steps.1. Try a standard restartFollow the steps in this guide to perform a standard restart: How to Restart Your BoT Device2. Reinstall the appIf the problem ...

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• Quick Fixes for Common Issues

  Having a problem with your BoT Talk? We're here to help. Often, the quickest way to solve most issues is a standard restart. How to perform a standard restart Plug in the charging cable and make sure the light turns on. Quickly plug and unplug the cabl...

• What Should I Do If My BoT Talk Gets Soaked or Damaged?

  If your BoT Talk gets soaked or damaged, please follow these safety steps. Important safety instructions: Stop using the device immediately to avoid electric shock or leakage. Never charge a wet device. Do not dry it with heat (like a hairdryer).  Warra...

• What to Do If Your BoT Talk Is Lost

  Check the last known locationThe app shows the last place the device reported its position. Please search this area first.Send a Talk to find itSend a 'Bell Sound' or a voice message. Listen for the sound to help locate the device.Warranty and replaceme...

• I'm worried that personal information might be identified from the lost device

  Personal information will not be identified from the BoT device. Owners (subscribers) should never approve monitoring requests to "Connect your BoT Talk" from third parties if they are unfamiliar with them.

• How to Restart Your BoT Device

  This article explains two ways to restart your device if you're experiencing issues: a standard restart and a forced restart. Please try the standard restart first. Standard restart (All models) 📷 From left to right...

• Can I Bring My BoT Device on an Airplane?

  Yes. Please keep it in your carry-on luggage. The Watt-hour rating is 5.18Wh – 5.809Wh (well within 100wh limits).Warning: Do not check in. Lithium batteries are restricted in cargo (fire safety).Before you fly (Enable Airplane Mode) Stop signal transmi...

• Can I Use BoT Talk Overseas?

  BoT device coverageThe BoT device only works within the country where it was purchased.Purchased in Japan Works in Japan only.Purchased in US Work in the US only.Monitoring from abroadYou can still monitor your child from anywhere. As long as the BoT de...

• How to Identify Your BoT Device Model

  You can identify your BoT device model by its physical appearance and the shape of its charging port. The BoT devices are designed for use only in Japan and the U.S. The BoT Talk is the only model available in the U.S. BoT Talk display model This model...

• How do I use the BoT Talk silicone case and the included accessories?

  The BoT Talk silicone case is sold separately. It comes with a carabiner.A strap is included only with the Japan version. Here’s how to use each item: Silicone case: Insert the BoT Talk device at a slight angle from the front, then gently press and twis...

• How to Clean and Care for Your BoT Talk

  Follow these simple steps to care for your device.Important:🚫 Never use water, soap or detergent.Cleaning the deviceWipe dirt gently with a damp cloth or eraser.Air dry completely in the shade before use.Cleaning the charging portBlow out dust with comp...

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• Can I Resell BoT Products at Online Stores (e.g., Amazon, eBay, or Mercari)?

  No. We strictly prohibit the resale of BoT products. To ensure safety and service, you can purchase ONLY through our official stores:  Japan Official Online Store Official Amazon Store Official Rakuten Store Official Yahoo! Shopping Store U...

• How to Contact Our Support Team

  Quick solutions & Self-helpYou might find an instant solution in our help articles. Please check these first: What to Do If Your BoT Device Won't Charge Quick Fixes for Common Issues Still Need Help? Contact Our Support TeamPlease tap the "Contact us by...

• Privacy Policy

  *This Privacy Policy is for users in the United States. For residents of Japan, please see the Japanese Privacy Policy.     Effective Date: August 15, 2024（PST）Last Updated: August 24, 2025（PST） This Privacy Policy from BoT US, Inc. (“BoT US,” “we,” o...

• BoT Subscription Service Terms

  *These BoT Subscription Service Terms are for users in the United States. For residents of Japan, please see the  Japanese BoT Subscription Service Terms.     Effective Date: August 15, 2024 (PST)Last Updated: October 22, 2025 (PST)These BoT Subscripti...

• Caution and Warnings

  Warning Do not attempt to repair or disassemble the device, or insert objects into holes or gaps. BoT has a splash-proof performance (IP55), but it is not designed to be submerged in water. Do not submerge it or charge it while it is wet. If it does ge...

• Our One-Year-Warranty

  Your BoT device and official accessories have a one-year limited warranty from the original purchase date. What's covered: Manufacturing defects (issues that are our fault). What's not covered: Accidents or misuse (such as being dropped, water damage,...

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