Information

• Getting started with your BoT Talk

  Items to Prepare BoT Device Smartphone Credit card USB cable charger(USB Type-C)   How to get started with your BoT Talk   1. Download the BoT App The smartphone app can be downloaded from here.※ Please use the latest version of the app.   2. Log In ...

• How to purchase BoT device

  BoT Talk can be purchased from BoT Shop. You can also purchase customized silicon cases for the devices.If you purchase 2 devices, the map cards for BoT will be displayed vertically side by side on the smartphone app screen. You can monitor multiple chi...

• Delivery days and shipping status

  We typically deliver within about 2 week.Items are delivered to your home mailbox via USPS,FedEx or UPS service, so you can receive them even when you're not at home.You can check the delivery status from the purchase completion email.※ Prior to the fal...

• It still shows "Out for delivery"

  If the app still shows that the device is "out for delivery" even though both "Connecting your smartphone to BoT" setting and "Fully charging the BoT device" are already done, there is a possibility that the location information has not been obtained. T...

• BoT Talk pricing plan

  BoT Talk offers two types of plans to suit your family's lifestyle. You can easily change plans anytime from within the app. Only the account owner (contract holder) can change plans.   Monthly Fees   GPS Plan ($4.99/month) Simple monitoring with GPS on...

• Payment Method and Credit Card Update

  Purchases of BoT devices and cases, as well as monthly fees, are processed through credit card payments. Payments other than by credit card are not accepted.    Accepted Credit Cards VISA MasterCard AmericanExpress   Start Date and Billing Date The da...

See all 10 articles

• I forgot my email address

  We have sent an email titled '[BoT US] Registration has been completed' to your email address from the address below when you register as a user.   Please check the 'Registration Email Address' listed in the email from no-reply@bot2.bsize.com or support...

• If you forgot your password

  Please reset your password here.   If "The entered address is not registered" is displayed: We couldn't find any registrations with the email address you provided. If you have any alternative email addresses, please try them as well.If you have already ...

• I did not receive the email

  If you're not receiving emails, please check the following: Is your email address correct? Has the email been sorted into your spam folder? If you cannot find the email, please configure your spam filter settings to allow emails from "bsize.com". If y...

• It shows "The email address format is incorrect"

  To ensure service quality, the email addresses you register must comply with the international standard "RFC". Please keep the following points in mind when registering your email address: Use only alphanumeric characters. The only symbols that can be ...

• It shows that the phone number is already registered when creating an account

  You have already completed the membership registration, and your phone number is registered. There is no need to create a new account. Please log in with the email address and password you registered when purchasing BoT and use BoT. If the problem is no...

• I want to check and change my profile

  Change the Profile of the BoT Device The profile (icon and nickname) can be changed at any time. Tap the "︙" icon in the bottom right corner of the map card on the BoT device. Tap "Profile" the right side of the "Nickname" for the child being monitored...

See all 9 articles

• I want to confirm Current Location and Activity History

  Confirming Current Location You can confirm your current location by tapping on the map card. BoT shows your current location with higher accuracy compared to many GPS devices, but certain discrepancies may occur due to radio wave conditions and other f...

• Can multiple family members watch over a child together?

  One BoT device can be monitored by the entire family. By connecting the BoT to the smartphones of the guardians, you can monitor your child. There is no additional charge regardless of how many guardians in your family are monitoring. If each sibling ha...

• How many people can be added as guardians?

  There is no limit to the number of people you can monitor as guardians. No additional charges will be added regardless of the number of people monitoring.

• Invalid request displayed

  There is a possibility that you were forced to log out from the app due to internal processing on the app side. Please try logging in again. Log out from the bottom of the app home screen by selecting the 'person icon' 'Log out' at the bottom of the sc...

• Can I monitor BoT on any smartphone, tablet, or PC?

  BoT can be used on the following smartphones and tablets. It does not matter which carrier you use. It is not compatible with PCs or feature phones. iPad, iPod touch, iPhone with iOS 12.0 or later Smartphones with Android 5.0 or later* *For Android ...

• How do I download the BoT App?

  Click here to download the BoT app to your smartphone.(You will be redirected to the App Store or Google Play Store.)   If you want to monitor with your entire family, please refer to here.

See all 13 articles

• How accurate is the current location?

  BoT is a service that displays location information on a map, utilizing satellite positioning (GPS, etc.), WiFi, and mobile base station signals to determine positions at intervals of approximately 1 to 3 minutes. The accuracy of the location depends on...

• Location information is not updating

  There are several possibilities. Please check the followings: Sleep Mode is on BoT measures its current location by sensing movement. If there is no movement detected, the location update will be paused to save battery life.  Location updates resume upo...

• Location information before the move is displayed

  It is likely that your home WiFi access point is still holding the location information of your previous home, which is why the old address is being shown as the current location. Usually, your new home will be displayed within a few days. If the issue ...

• How to report incorrect location (Incorrect Location Report)

  BoT owners (contractors) can report a location shown as their child's location that their child did not visit as an incorrect location through the app. The location data reported via the "Incorrect Location Report" will be analyzed and used to improve a...

• Can positioning be done inside buildings?

  If there is a WiFi inside the building, positioning(tracking location) is possible. If there is no WiFi inside the building, positioning depends on the building's location of the BoT holder.If the BoT is positioned near a window or similar location insi...

• Can the BoT know the floor location?

  BoT cannot determine the floor location within a building.

See all 8 articles

• I want to receive arrival and departure notifications for school commuting

  Register Notification Points Schools, homes, nearest stations, etc. - Register places frequently visited by your child as Notification Points. You'll receive push notifications on your smartphone when your child arrives at and departs from the registere...

• What is a Notification Point?

  By registering frequently visited places such as school, home, and the nearest station on the map, you will receive push notifications for arrivals and departures at the registered locations. As you use BoT, the AI will learn the frequently visited plac...

• How to register, edit, and delete Notification Points

  By registering places your child frequently visits, such as school, home, and the nearest train station, as notification points, you will be notified upon their arrival and departure from those locations. Notification Points can be suggested by AI as it...

• Push notifications do not make a sound

  If push notifications are being received but no notification sound is heard, please check that the sound for the "BoT app" is turned on in your smartphone settings. Also, please disable silent mode. Repeating the ON/OFF cycle of silent mode may help res...

• I am not receiving push notifications

  Please ensure that both your smartphone's notification settings and the app's notification spot settings are turned on. If notifications are still not coming through despite being turned on, please try reinstalling the app. Uninstall the app Reinstall ...

• Push notifications keep coming repeatedly

  Due to location inaccuracies (ranging from a few meters to about 100 meters), notifications may be sent by error as 'Arrival' or 'Departure' near the notification spot.Especially when the current location is being determined near the edge of the notific...

See all 7 articles

• About the charging lamp

  12 LED lights indicate charging, communication, and incoming talk status The LED display that lights up during charging increases sequentially with 12 lights representing a full charge. When the "blinking" ends and all 12 lights turn green and "lit," ch...

• How to charge BoT Talk

  Please charge your BoT for about 4 hours using a USB (Type-C) cable with a plug-in type USB AC adapter. The LED lamp that lights up during charging will gradually increase to 12 lights, indicating a full charge. The progress shown by the LED display is ...

• The LED on BoT Talk is spinning white continuously

  If BoT Talk is charged without performing "Connect your BoT Talk", the LED light on the BoT device will spin white. When you receive BoT Talk, the first thing you should do is perform "Connect your BoT Talk". Once BoT and the smartphone are connected, p...

• How to check the battery level

  You can check the battery level of the BoT device using the BoT app. The battery level is displayed around the icon. Please update the app to the latest version for use.   - The battery level is measured at the same time as the BoT performs positioning....

• How long does the battery last?

  The battery life varies significantly depending on usage and radio conditions, but the following are general guidelines for how long the battery lasts on a single charge. If you receive a notification to "Please charge," we recommend charging as soon as...

• How to extend battery life

  Keep BoT Still When Not Monitoring When there is no movement at all in the BoT, it determines that the BoT is not moving, pauses the current location tracking, and conserves the battery. When you return home or are not monitoring, storing it in a place ...

See all 11 articles

• I want to send a "Talk" from BoT to my phone

  Click the button in the center of BoT Talk to play. Hold down the button to record. Easy operation enables parent-child communication. To send a "Talk" from BoT Talk to a phone, hold down the button in the center of BoT Talk. When it lights up red, ta...

• I want to send a "Talk" from BoT to my phone

  The ringtone for BoT Talk. The ringtone for BoT Talk is set to silent mode by default. While your child is at school, please select "OFF (Default Setting)" to ensure the ringtone does not sound and then send the talk.You can also choose to enable the r...

• Does BoT Talk ring an incoming call tone?

  BoT Talk comes with Silent Mode as the standard setting (default). Messages are delivered silently to the BoT device, ensuring it doesn't disrupt classes and providing peace of mind for bringing it to school. You can also choose to sound a ringtone when...

• Can talks be replayed multiple times?

  Playback in the App's Talk Room You can replay talks from the past month as many times as you like. The app's talk room stores the history of received voice messages (talks) from the BoT device and the talks sent from the smartphone to the BoT device.  ...

• I want to delete old talks from the BoT Talk device

  You can delete the past talk history from the BoT talk by resetting the BoT device.   Deletion Method While holding down the central button on the BoT talk terminal, plug and unplug the charging cable connected to the charger five times. During data del...

• Talks on BoT Talk are not marked as read

  When a child plays back a BoT Talk, the "read" indicator appears on the smartphone's talk room screen. However, if the conversation in the talk room isn't marked as read, please check the following:   The BoT device's LED is spinning white When the LED ...

See all 9 articles

• Troubleshooting

  Here are helpful solutions to enhance your experience and get you back on track.  Please try the following solutions. If you have other concerns, please use the article search on the FAQ top page.   Charging Light Not Coming On Please check your chargin...

• If your BoT device is submerged or damaged

  The BoT device comes with a one-year product warranty from the date of purchase, but malfunctions and damages caused by submersion in water or water exposure are not covered by the warranty.   If the device gets submerged in water. If the BoT is subme...

• If your BoT Talk is lost

  The BoT device comes with a one-year product warranty from the date of purchase. However loss is not covered by the warranty. The current location displayed on the map card is the last place where the BoT device was positioned. If you have any idea wher...

• I'm worried that personal information might be identified from the lost device

  Personal information will not be identified from the BoT device. Owners (subscribers) should never approve monitoring requests to "Connect your BoT Talk" from third parties if they are unfamiliar with them.

• Can I use BoT Talk overseas?

  About BoT purchased at US BoT Shop It can only be used within the United States.   About BoT purchased at Japan BoT Shop Since the BoT device sends location information using the LTE network in Japan, the BoT device cannot be used outside of Japan. Howe...

• How to attach the device-specific silicone case

  Insert the BoT device into the silicone case through the front opening, twisting it diagonally. Adjust if there is any displacement.   How to Attach a Silicone Case: With the silicone case empty, thread the strap through the case. Adjust the length, tie...

• BoT device maintenance

  When BoT becomes noticeably dirty, remove the dirt with an eraser or wipe it off with a wet tissue. Please wipe gently without rubbing hard. After wiping, please dry the BoT in the shade, avoiding direct sunlight. Resume use only after it has completel...

• Durability of BoT device

  BoT Talk is designed to be tough and durable, suitable for active use. Waterproof Dustproof Shockproof Note：This does not guarantee resistance to all conditions. To maintain water resistance for daily life, avoid submerging in water.

• I want to use BoT for monitoring the elderly

  BoT can also be used for confirming the safety and well-being of elderly individuals, those with dementia, or family members living far away. Simply have your loved ones carry the BoT device, and you can check their location anytime through the app.

• Contact us

  Email  inquiries are accepted. Responses to inquiries received will be provided via email within 24 hours. *Please adjust your settings to receive emails from "bot.app" & "bsize.com".Additionally, if an investigation is necessary, it may take 1 to 2 day...

• Privacy Policy

  *For users in Japan, please see this page. https://support.bot.app/hc/ja/articles/13216261976857-プライバシーポリシー   Effective Date: Aug 15th,2024   This Privacy Policy from BoT US, Inc. (“BoT US,” “we,” or “us”) describes how and why we collect, use, and disc...

• BoT Subscription Service Terms

  *For users in Japan, please see this page. https://support.bot.app/hc/ja/articles/13216167333273-利用規約   Effective Date: Aug 15th,2024   These BoT Subscription Service Terms (“Terms”) are a binding agreement between BOT US Inc. (“we,” “our,” “us”), a Del...

• Caution and Warnings

  Warning Do not attempt to repair or disassemble the device, or insert objects into holes or gaps. BoT has a splash-proof performance (IP55), but it is not designed to be submerged in water. Do not submerge it or charge it while it is wet. If it does ge...

• About malfunction and warranty

  Warranty Period The warranty period for BoT devices and accessories is one year from the date of purchase.Natural malfunctions within one year will be replaced free of charge.Please note that malfunctions and damages caused by customer actions such as l...