Your BoT device and official accessories have a one-year limited warranty from the original purchase date.
- What's covered: Manufacturing defects (issues that are our fault).
- What's not covered: Accidents or misuse (such as being dropped, water damage, loss, or theft).
What to do if you have an issue
Step 1: Check our guides first
Before requesting an exchange, please find your issue below.
- What to do if you can't charge
- What to do if the location doesn't update
- What to do if your BoT device got wet or damaged
- If your BoT device is lost
Step 2: Contact us for a warranty claim
If checking our guides didn't solve the problem, and you believe the issue is a manufacturing defect, our support team is ready to help.
- Please reach us via here