If your BoT device won't charge

If you are unable to charge, please check the following:

  1. Is the cable or outlet unplugged?
  2. Try plugging and unplugging the charging cable.
  3. Check if you can charge with a different cable. Use an AC adapter and USB cable that can be charged from a household outlet.
  4. Are you using a mobile battery? Charging may stop midway and not resume.
  5. Are you charging by connecting the USB cable to a computer? Due to the low power supply, it may take more than 2 hours to charge or may not fully charge.
  6. Are you using a car charger? Depending on the product, the power supply may not be stable, leading to a malfunction of the BoT.

 


In case of BoT Talk


Please try charging with this type of cable (USB Type-C to USB Type-A).

USB-A-C (1).png


If it still won't charge


If none of the above applies and you are still unable to charge, it may be a fault with the device.
We apologize for the inconvenience, but please contact our Support Center after confirming the above checklist items 1-6 and the LED lamp status on the BoT device.

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