This article explains two ways to restart your device if you're experiencing issues: a standard restart and a forced restart. Please try the standard restart first.
Standard restart (All models)
- Plug in the charging cable and make sure the light turns on.
-
Quickly plug and unplug the cable
five times in a row within 20 seconds.
- Left: The "BoT" logo will appear on the screen. If it doesn't, please repeat step 2.
- Center: A white light will begin to spin.
- Right: There is no visual indicator for this step. Please proceed to the next step.
Note: 📷 above shows an example of step 2 using the BoT Talk display model 🇯🇵. - Charge the device until the charging light turns green.
- Take it outside for a few minutes to find a new signal.
💡Note: Even if you have already tried a restart, please check step 2. again and repeat the procedure.
Forced restart (BoT Talk model only)
This procedure applies only to the BoT Talk model. If the standard restart does not resolve the issue, please try this method.
- Connect the charging cable to a power source.
- Confirm that the indicator light turns on.
- While holding down the main button on the device, plug and unplug the charging cable 5 times.
- Charge the device until the charging light turns green.
- Take the device outside to confirm it is operating correctly.
ℹ️ WARNING: The forced restart procedure will delete all voice data from the device. The LED will flash blue during this process.
If you don't know your model
If you are unsure which BoT device model you have, please refer to the following article:
📷How to Identify Your BoT Device Model
If the issue is not resolved after restarting
If the trouble persists after restarting, please refer to the relevant support articles and contact support if necessary.