How to Restart Your BoT Device

This article explains two ways to restart your device if you're experiencing issues: a standard restart and a forced restart. Please try the standard restart first.

Standard restart (All models)

1. Plug in the charging cable and make sure the light turns on.
2. Quickly plug and unplug the cable five times in a row within 20 seconds.
   • Left: The "BoT" logo will appear on the screen. If it doesn't, please repeat step 2.
   • Center: A white light will begin to spin.
   • Right: There is no visual indicator for this step. Please proceed to the next step.

   

   Note: 📷 above shows an example of step 2 using the BoT Talk display model 🇯🇵.
3. Charge the device until the charging light turns green.
4. Take it outside for a few minutes to find a new signal.

Forced restart (BoT Talk model only)

This procedure applies only to the BoT Talk model. If the standard restart does not resolve the issue, please try this method.

1. Connect the charging cable to a power source.
2. Confirm that the indicator light turns on.
3. While holding down the main button on the device, plug and unplug the charging cable 5 times.
4. Charge the device until the charging light turns green.
5. Take the device outside to confirm it is operating correctly.

Reset switch (US version only)

Use this only as a last resort, if neither the standard restart nor the forced restart resolves the issue. This procedure applies only to the US version of BoT Talk. (Some devices don't have a reset switch, so if you can't find it, please stop here and contact us.)

1. Remove the fabric cover (lift it near the charging port).
2. Find the reset switch: a small square recess on the top edge of the device, opposite the charging port. Inside it is a small hole.
3. Press and hold the main button on the device.
4. While holding the button, use a pin to click the reset switch (the small hole) once.
5. Keep holding the main button for 10 seconds.
6. Release the button. A green flash means the reset is complete.
7. Charge the device, then take it outside for a few minutes to find a new signal.

If you don't know your model

If you are unsure which BoT device model you have, please refer to the following article:

📷How to Identify Your BoT Device Model

If the issue is not resolved after restarting

If the trouble persists after restarting, please refer to the relevant support articles and contact support if necessary.

• Why Isn't the Location Updating?
• What to Do If Your BoT Talk Won't Charge
• Why is the LED Light Spinning White Continuously?
• Quick Fixes for Common Issues