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Service Disruption Notice (US Version Only)
We are currently experiencing a service disruption affecting the US version of our devices that began around 3:00 PM (PDT) on September 12. The exact cause is currently under investigation, but our team is working to resolve the issue, and services are gradually being restored.
What's affected:
- The BoT device's LED light spins in white.
- Difficulty updating location information.
- Difficulty sending and receiving Talks.
We sincerely apologize for any inconvenience this may cause and appreciate your patience.
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What to expect next
- Response time: We typically respond to all inquiries within 24 hours. For more complex requests, it may take up to 1–2 business days. We appreciate your patience as we look into it for you.
- Receiving our reply: To make sure our email reaches your inbox, please add our domains (bot.app and bsize.com) to your email's safe sender list.