Contact us

Email  inquiries are accepted.

Responses to inquiries received will be provided via email within 24 hours.

*Please adjust your settings to receive emails from "bot.app" & "bsize.com".
Additionally, if an investigation is necessary, it may take 1 to 2 days to provide guidance.

We strive to respond as quickly as possible, and we appreciate your understanding.


Q. The purchased device has not arrived.

A. Typically, delivery from Japan to the United States takes about two weeks. Please check the purchase confirmation email for details, as delivery times may vary.

 

Q. The location information is not updating.

A. Please check this support page for assistance.

 

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