How to Cancel or Return an Order

For the Japan model, please use browser translation on this page: https://support.bot.app/hc/ja/articles/13244507634457

Cancellation policy

Orders cannot be canceled. For Amazon, you can cancel only if the system allows it.

Return policy

If already shipped, please follow our return process.

Return rules

  • Deadline: Within 30 days after purchase.
  • Condition: Unopened only (seal intact).
  • Shipping: Paid by customer.

How to return

  1. Always contact our Support Center before shipping.
  2. Send your tracking number after shipping. We cannot process refunds without it.

Return address

BoT US Inc. 4311 11th Ave NE, 5th Floor, Seattle, WA 98105

Refund process

We refund the product price within 10 days of receipt. It appears in 1–2 billing cycles.

Search by keyword

FAQ Categories