What to Do When I Receive a Payment Email?

Received an email? Here is what to do.

What to do

1. Log in as BoT owner account.
2. Update your card details.
   • See: Payment Method & Card Updates.
3. System retries payment automatically.
   • Verify payment status: tap Profile icon (person) > Payment history.

Common reasons for payment failure

• Expired card.
• Over credit limit.
• Canceled or lost card.
• Contact your card company for details.

Important: Avoid service cancellation

Service continues briefly after failure.

• Warning: If unpaid for 2 months, account is permanently canceled.
• Result: Device becomes unusable (Cannot reactivate). Update ASAP.