Purchases of BoT devices and cases, as well as monthly fees, are processed through credit card payments. Payments other than by credit card are not accepted.
Accepted Credit Cards
- VISA
- MasterCard
- AmericanExpress
Start Date and Billing Date
The day when both "Connect your BoT Talk" and "Charging the BoT" are completed is considered the start date, and the monthly fee will be deducted on the same day each month thereafter.
Example: If you start using the service on March 10th, the fee will be deducted on the 10th of every month.
How to Update Credit Card Information
Please follow the steps below to update your credit card information within the app.
- Scroll down to the bottom of the app screen.
- Tap the "person" icon.
- Go to "Payment Information" > Tap on the area labeled "Credit Card".
- Enter your credit card information (card number / expiration date (month/year) / CVC (3-4 digit security code) on the back of the card).
- Tap the "Save" button and wait for a moment.
The process for updating your credit card information is now complete. Changes will be reflected immediately after the process is completed.
When credit card registration does not work
One of the most common cases is due to input errors in the card number, expiration date, security code, etc.
If the information you entered is correct, please check with your credit card company to confirm that your card is valid.
In the event of a payment error with your registered credit card
You will need to re-register your credit card information. Please refer to “How to change your credit card” above and update the credit card information registered in the application.
Please re-register a valid credit card.
There are several possible causes of credit card transaction errors. (Common examples: credit card expiration, credit limit exceeded, or suspension of use due to cancellation or loss, etc.)
Re-registration may be required for the same credit card.
If your credit card has been inactive for a period of time due to a change in the credit limit, for example, please re-register your credit card information once again. If the credit card information is updated, the transaction will be processed again.
How to check if the payment has been successfully made with the re-registered card
The timing of the payment after updating the card information depends on the payment system, but usually the payment will be made within a few days. Once the payment has been made, it will be displayed in the “Monthly Fee Payment History” section of the application.
- Operation: Tap the “person symbol” in the lower left corner of the app screen > Scroll to the bottom of the screen
In case of a payment error, a message will appear on the map screen of the application.
You can return to the map view by tapping on the map, but if the payment continues to fail, the location information acquisition will be stopped and your account will be automatically cancelled. Please take action as soon as possible, as you will not be able to restore or reuse your account after the cancellation.