We only accept credit card payments for product purchases and monthly service fees.
Accepted cards
We accept the following credit or debit cards:
- VISA
- MasterCard
- AmericanExpress
Please note that Prepaid cards, and Discover cards are not accepted.
Your billing cycle
Your monthly billing starts on the day you complete both "Connect your BoT Talk" and "Charging the BoT". You will be charged on that same date each month.
Example: If your service starts on March 10, you will be billed on the 10th of every month.
How to update your credit or debit card
You can update your card information directly in the app.
Please note: Only the Owner Account of the BoT device can update payment information.
- Scroll down to the bottom of the app screen.
- Tap the "person" icon.
- Go to "Payment Information" > Tap on the area labeled "Credit Card".
- Enter your card number, expiration date (MM/YY), and Security Code (the 3 or 4-digit code on your card).
- Tap "Save". Your changes will take effect immediately.
Quick fixes for card issues
Trouble adding a card?
If your card is not being accepted, please check these common reasons first:
- Unsupported Card Type: Please ensure you are using an accepted credit or debit card (Visa, Mastercard, or American Express). We cannot accept Prepaid cards, or Discover cards.
- Input Error: Double-check that the card number, expiration date (MM/YY), and security code are all entered exactly as they appear on your card.
If you have confirmed the above and still face issues, please contact your card company to ensure your card is active and approved for online payments.
If your payment fails
If a payment fails, you will see an alert in the app. This is often due to an expired card, an exceeded credit limit, or a canceled card.
- What to do: Please follow the steps above to update your credit card information. Even if the issue with your card was temporary, you may need to re-enter the same details to trigger a new payment attempt.
- How to confirm: A new payment attempt is usually made within a few days. You can check your "Monthly Fee Payment History" in the app to confirm if the payment was successful. (found via Person Icon → Scroll to bottom of screen).
- Important: Although you can temporarily dismiss the payment error message by tapping the map, If payment continues to fail, location tracking will stop and your account will be automatically and permanently canceled. A canceled account cannot be restored, so please update your card information promptly to avoid service interruption.