Service Disruption Notice (US Version Only) — Update
Update — September 14, 2026 (PDT)
We previously reported a service disruption affecting the US version of our devices that began around 3:00 PM (PDT) on September 12.
We have now identified the cause: a session issue at one of the external cellular network providers our devices rely on for connectivity. This was not a problem with the BoT device or the BoT app. The issue has been resolved on the provider's side, and services are being restored — most devices are reconnecting automatically.
What was affected:
- The BoT device's LED light spins in white.
- Difficulty updating location information.
- Difficulty sending and receiving Talks.
If your device is still unable to connect to the cellular network, please refer to the following URL and press the Reset switch: https://support.bot.app/hc/en-us/articles/49394708865689
We sincerely apologize for any inconvenience this may have caused and thank you for your patience.