I want to replace my BoT device

The procedure for purchasing a replacement BoT device due to battery degradation, water damage, or loss is as follows.:

 

1. Purchase

Please purchase at the BoT Shop. Log in with your registered owner account.

 

2. Cancellation

Cancel the device you no longer wish to use at your desired timing. There is no refund for monthly fees.

For "cancellation," click here (cancellation acceptance form).

 

3. Start using new BoT

Once you receive the new device, log in with the email address and password used at the time of purchase.

When both "Connect your BoT Talk" and "Charging your BoT" are completed, monthly fees will start.

 

About the timing of cancellation (minimizing overlapping monthly fees!)

When canceling the old device, complete the cancellation procedure a few days before the monthly fee payment date (settlement date), and start using the new device to minimize overlapping monthly fees and avoid waste.

You can check the "Monthly fee payment history" by tapping the "person icon" at the bottom left of the app screen and scrolling down.

 

Data transferred to the new device  &  Data not transferred

 

Data transferred

  • Owner account information
  • Notification spots

 

Data not transferred

  • Movement history
  • Behavior range (Newly learned behavior range will be suggested approximately one month later)
  • BoT profile (Resetting is required for set icon photos and names)
  • Monitored users (You need to "Connect BoT Talk to your smartphone" again)
  • Monthly usage fee (Since one device corresponds to one contract, transferring monthly usage fees is not possible)