About malfunction and warranty

Warranty Period

The warranty period for BoT devices and accessories is one year from the date of purchase.
Natural malfunctions within one year will be replaced free of charge.
Please note that malfunctions and damages caused by customer actions such as loss, submersion, dropping, or strong impacts are not covered by the warranty.

 

Think it might be a malfunction?

Please check the following first.

  1. Unable to charge
  2. Location Information is not updating
  3. Submerged in water or damaged
  4. Lost